I called to book my site and explained that I had a gift card for$100. No problems just bring it with me. They charged my card for half the amount due and was told that upon arrival I could present my gift certificate and pay the rest of the amount due on my credit card. We arrived just after 2:30. Their website states that check-in time is 1:00. I also received an email a few days before our arrival which also stated arrival time at 1:00. I was told when we got there that we could not check in until 4:00. I explained that their website and email states 1:00. I was asked when I booked and told them about 2 weeks ago and she said that the check-in time had just recently changed. They could have sent that in their email, wouldn’t you think? She told me that I could pay an extra$25 to enter the campsite and use the beach while we waited. I declined. Why would I spend another$25 for less than an hour and a half? Before I left I gave them my gift certificate and credit card. The girl didn’t know how to process the GC but she would only charge the amount minus a hundred to my card and straighten the GC out when her boss came in. That was fine. We left and returned back at 4. I was given a bag with some information in it which included a menu for the Lazy Loon Cafe, which is also stated in their website that it is open daily. Come to find out it is only open Thursday-Sunday. We camped from Monday- Thursday. I’m glad I brought food! Wednesday night around 7:10 we decided to walk up to the camp store which is posted that it is open until 8pm. Wrong!!! It was closed. Friday when I went to use my credit card at home I was declined. I didn’t understand why because I knew I had plenty on there. I checked on my phone and Loons Haven had a pending amount of$100 which they charged to my card the day we left. So anyway I gave Loons Haven a call and explained the matter to the girl. She said well I can give you a gift card for the$100. Nope, not what I want. What would be the point of that??? So I can always carry a Loons Haven gift card around. I wanted it to be used for this trip. She said she would look into and get back to me right away. 3 1/2 went by so I called and they informed me that they did credit it back to my card but it would take 2-3 days. What an inconvenience. I got an“I’m sorry” but not a“how can we make this right for you?” I do have to say that all in all we had a wonderful time. The site we had was perfect and the campground is immaculate. Trickey pond is extremely clean and beautiful. For that I would return but with the experience I had I just may reconsider.