I accidently booked the wrong dates on their site and emailed them. They quickly canceled and refunded me. The woman on check-in was friendly and gave me good advice and options for moving my spot. The campsites are OK, nothing fancy. It is near the highway and railroad so expect some noise from that. The bathrooms are very clean and showers seem to be included. There is Wi-Fi, however it is very slow. My AT&T service was great though. Overall this is a very good value.