I booked Deluxe Cabin 1 at the Boston KOA based on my past experiences in VA and NC. BOSTON was the WORST KOA I've stayed at. The cabin SMELLED of mildew and cigarettes(pic of ashes in the tub), and there was NO HOT WATER, which is against MA law. It was FILTHY, the pots needed to be replaced, and you have to request blankets. I informed the after hours staff about the water, blankets, and smell. The next morning, I went to the office at 9 am and talked to LORI. She was COMBATIVE and confrontational which is weird because she just started her day. As a person of color, I had to walk away because I was frightened. When I returned, BOB Brammer(He wanted to write his name down, so I got it right(his words)) lacked empathy and had a facial expression of annoyance. He was also CONFRONTATIONAL as I explained there was no hot water and the cabin smelled. I informed the national KOA feedback team(Kaitlyn& Tiana) and they said it's handled internally, whatever that means. If you read the reviews about bad customer service, believe it. You can see CUSTOMER SERVICE IS BADDDD! The KOA will probably respond to this review, but NOTHING WILL HAPPEN. I'll be reaching out to TOBY O'ROURKE and OSCAR TANG so they are aware the BOSTON KOA is tarnishing the KOA brand.