I did a late check-in because it was the only place that I knew would be able to help me. I checked-in, set up our teardrop, electrical, turned the heater on, unhooked, etc... And there was 2 things missing on the after-hours paperwork... The "secret passcode" to the restrooms, and the Wi-Fi password.
I walked back to the office in 12F temperatures to see if there was any kind of after-hours numbers...
There was a sign on the window that said " have an emergency? Dial 911, have concerns "after hours" with a local number... I called the local number 3 times... And finally left a voicemail. "hi, my name is Joshua, we did just did late check-in, and there is an area for the bathroom code on the map, but it was blank, can you please call me to let me know what it is... It's an emergency, please"
That was 1:14am. I finally received a text back at 7:09am with the code. At 1:50am we decided that we could stay at a boondocking location with these benefits for free... The reason we chose a KOA is for the bathroom, shower, electric, and solid access to WiFi... I left a voicemail letting them know that we were leaving and didn't expect to be charged for the night (they had us leave our credit card number on an envelope, and throw it into the mail slot).
There is a public rest stop across the highway from them that has a 24/7 public restroom and rest stop.
The next morning... About 45 minutes after (what I found out, was the owner of the KOA) texted me the bathroom code, I get a call from the "host"... They tell me that their number is on the front and back door (never saw it, took pictures to take back to my car) and they never received a call. I explained to them that the basic needs of a person are: water (not provided in the winter), food (we are prior to going), and shelter... That's the challenge... What does shelter mean... Personally, it can mean anything you want it to mean. Objectively... It means the "basic amentities a person is willing to pay for". Access to a bathroom, access to water, and a place to sleep... I had a place to sleep... So I suppose I should be grateful, but I was offered the SAME deal at TA Express.
When they called me the next day, they spent 5 minutes trying to explain why I was stupid for missing the non-existent sign with the "correct number" that would've "stuck out as necessary on the front and back door". Then tried to tell me that I was expecting too much to have after-hours access to the restrooms because "late night check-ins have 'destroyed' the bathrooms" and "if I'd been put in that position, I'd understand, that this was the way all of them were doing it now", despite 30+ facilities I've been to that have SOME reasonable way to allow me to use the bathrooms after hours.
The explained to me, like it was a favor, that they wouldn't be charging my credit card for the 36 minutes of (denied amenity) occupation...
When I said that it sounded like we didn't have anything to discuss, they promptly hung up on me. So...
Don't stay here unless you have no other options. The office manager is rude and unresponsive unless you only travel between 9am and 6pm... And don't expect customer service AT. ALL.. .
