If you're going to go to Smokie Mountain National Park, the is the side to stay on. Gatlinburg is absolutely nuts while Townsend is about 1000% calmer. The KOA is exactly what you'd expect. Knowledgeable staff and clean facilities.
-Fantastic bathrooms and showers. Laundry was on point as well.
-The river is beautiful
-Immediate access to the national park
-Like most KOAs, it's packed.
-Children run the night like Westside Story.
-The playground was the center hub of a swarm of bees.
Long story short, stay here. It's great.