Encore Sunshine Key
JThe Dyrt PRO User
Reviewed Apr. 5, 2021

Felt cheated by the booking system

I felt cheated on my booking online process. When I booked, the sites available were the premium ones. As so, I book my stay, but I specified that I didn't want to stay if it would be on the sites across the street, only on the oceanfront. So, I number the sites that were OCEANFRONT. I understand when we say that we are oceanfront, we mean you are in front of the ocean, and you can surely see the ocean. Instead, they gave me a spot OceanFront that was OCEAN HIDDEN(433) as in between the site and the ocean, there is huge vegetation that covers any possibility to know that you are oceanfront and besides there is a water treatment building (anything of this is on the campground local map).  When we complained, the attendant said that is my fault as I didn't choose an OceanView spot. Seriously? How dumb you think we are? Why is this not clear on the website and booking process that oceanfront is different than oceanview?. This was ridiculous. All our kid and family dreams sank with this tricky oceanfront and ocean view wording. I am really disappointed as the staff said that there was not another spot oceanview available even if I paid the difference. The fact is that a few spots after mine, there was a space empty the full week, and they didn't do anything to accommodate us. We spent a week, and only one day before we completed our week, they came with a possibility to switch to another spot that was oceanfront but also oceanview. Are you kidding me? I felt insulted and hope I can be compensated somehow in this deceiving stay. Because of this a rate 1 star. Other than this, it is a nice place to stay

Site433
Month of VisitApril