Called and made phone reservation 3-1/2 months in advance. Half an hour later we got online, and found reviews saying people were having their cars broken into, and other things that made us uncomfortable. We called back and were told that deposits are non-refundable, and that that information is available on their website. Of course there was no mention of that when we made our reservation on the phone. We canceled anyway, as we would rather lose $55 than have our truck or toy hauler broken into.