Campground
Jodessa W.
Reviewed Sep. 24, 2020

Horrible Customer service

Tried to stay here. Booked a site over the phone, got a reservation but was not told a confirmation number or even what site number we would have. Had to get off the line quickly as they made it seem like they were too busy to talk to me. Called back weeks later to confirm and got a site number, but again seemed like I was unimportant. Called before the trip to verify that I could cancel due to covid travel restriction and was told it would be fine. When I canceled the next morning (as I was told I could do), the manager called me and rudely said that was not the case. Again, they always seemed to be too busy to take care of my needs as a guest. I wish that I could say I will try again, but this experience of poor customer service has made me sure that I will never be staying at this resort again.

Report Content