Sou'wester Lodge and Oceanside RV Park
m
Reviewed Aug. 25, 2019

I was charged for two nights despite only booking one, but got a refund

I booked my one-night stay here 5 months in advance and received a confirmation email for my stay. The night before my stay, I received a phone call asking if I would be arriving that night or the next morning. Confused(as I had booked my stay for the next night only) I stated I would check in on the day of my reservation. When I arrived I was told that the cabin had actually been booked for two nights for a wedding I was attending and If I did not pay for both nights, then the bride and groom would have to pay for my room(which I did not book and did not use) the night before my reservation. The staff was very terse, offered no real explanation, and did not seem to care that I had a confirmation email for one night only. Their response was simply,"if you don't pay then the bride and groom will have to cover your reservation", which again, I had not made for two nights. I paid the full amount they required so that I could still stay for the time I had booked, but I will have to contest it with my bank if I want my money back. Aside from the extra charge, I would like to point out that at no time was I informed that my reservation was for two days. If they had notified me of this at any time, it is possible that I would have come a day earlier and enjoyed myself. Unfortunately, I had no idea that I had an extra day reserved, that I had to pay for, and actually had to waste some time in Long Beach before I could check in. The owner offered me a refund for the night I did not book after reading my review and I am happy with that. The facility is as advertised and has a nice open space, tree cover, and is very close to a nice beach to walk on and nice houses nearby. That aside, the facilities were fine, pretty much as expected.

Sitecamper trailer
Month of VisitSeptember