When we arrived at the campground we did not get the site that I thought I reserved. My daughter lives in Virginia Beach as was in the office when I reserved the site. I live in New Jersey. They said that I never locked the site down. Was never asked to lock it down. But they took the deposit from my account. They did give me a discount about the inconvenience. But I was still a little disappointed I did not get the site I thought I reserved. Though campground was very clean and quiet. Just make sure you say you want to lock your site in or you will not get it!