The Holly Campground

Had a family emergency and had to cancel my monthly reservation. After 2 days of my reservation starting, i had a family emergency and had to cancel. I paid$775 for the month. Expecting to only lose 20%, I was surprised they only refund me$275. After getting no where with Lacey on what should be a refund of$620. I can only email her for complaints too. THEY ARE NO LONGER ASSOCIATED WITH K.O.A. she stated. Disappointed and feel like I was taken advantage of!!!

We reserved buddy spots at the Auburn Hills/Holly KOA and the conditions of the campground were so terrible we checked out after 1 hour. The sites do not have any type of lane which causes the lots to be soggy and muddy. I had to put my F250 into 4L to keep it from getting stuck while parking the camper. The lot was so filled with tire tracks and mud that our dogs and children would not be able to walk outside. My friend who was 8-months pregnant almost fell multiple times. We tested the water prior to hooking it up to the camper and it came out brown. The final straw was when we lost power between our 2 campers for the 5th time in 1 hour.

The staff could not provide any resolutions to these issues. We did not receive the sites that we had booked: poor grounds, unsanitary water and electricity below the necessary 30 amps.

I’ve called the campground at least 10 times, emailed once and called KOA’s corporate number twice asking for a response and have never received a call back. We filed a dispute with Chase bank and the campground responded after 40 days stating that we did not meet the cancellation policy. How could we meet this policy when we wanted to stay there but could not due to the conditions of the site.

I hope this review will at least save some future travelers time and energy by booking ANYWHERE else.

We normally have no issues with KOAs. It is preseason, and still early, so we understand there’s some bumps. But we had a difficult time finding a site that would work for our rig. Everything was soggy, roads washed out and our rig sank. Very few full hook up sites and none available for long term (month or more).