Sun Outdoors Santa Barbara

This was another trip here. We needed a quick getaway, and this is always a good choice for us. Check in was easy, they even changed our site after showing all that were available. The was February, so lots of available sites. We will be back!

The staff here were very pleasant, and the sites were beautiful paved, level sites with privacy hedges between each (at least where we were). The bath house was very clean and showers were spacious and clean. Kids were having a great time at the pool. I wanted to use the hot tub, but there were 5 little kids in it. There was a big, CLEAN dishwashing sink. The laundry room was small, but everything worked great. The only real negative was the cost which was astronomical, but keeps it nice.

Horrible customer service. Beware if you try to cancel within the 14 days per the policy, they will not refund your money if you have modified your reservation at all. They stole my money and cancelled the reservation on me without me asking, after hanging up on me. Raelynn who claims to be the manger is not professional at all. This place is a joke! I will not do business with a company who operates this way. I suggest that the owners take a good look at what else shady accounting practices may be going on. I also suggest you update your cancellation policy to reflect"the rules" so that they are clear. I have never been treated so poorly. Save your money and go elsewhere.