Brad W.
Reviewed Jul. 28, 2021

Worst Experience Ever - Multiple Reasons

I wish I could give zero stars. We were stuck here during flooding, electrical lines submerged, sewage backing up and bubbling out of the ground, etc. Our whole campsite was submerged in 8+ inches of water. They would not move me sites. I agreed to pay for the night I was there but I was leaving due to unsafe environment and they refused to refund me for the night I wouldn't be there. I have sent 3 emails over 6+ weeks that have gone unreturned and left 2 messages with the front desk for a manager that never called me back. Today I spoke with a manager who told me they weren't refunding me, offered no explanation for failed return emails/calls, etc. I told her I'd be filing a complaint and asked for her name- she said"I don't have to give you my name and I won't since all you're going to do is throw me under the bus" and then she hung up on me. Absolute horrible customer service and the park itself is in need of much repair.

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