Reviewed Jun. 26, 2020

Unfair cancellation

After years of trying to get a Phantom Ranch reservation, I was thrilled to finally secure a spot for myself and my husband in October, 2020. However, I was just notified that my reservation was arbitrarily cancelled because of maintenance. I understand that repairs periodically need to be made, but I have no recourse. My reservation, even though it was very difficult to get, can not be moved to a different date. All that time I spent securing the reservation, all the plans I made to travel to Arizona, don’t count. If I ever want to visit Phantom Ranch, I have to start all over again. Incredibly unfair and disappointing. If you get a reservation, don’t get too excited or make expensive plans to visit. It can be taken away with no compensation. So incredibly unfair.

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